Commercial terms for businesses using Greetivo’s AI secretary and call answering platform.

These terms govern access to and use of Greetivo as an AI secretary, AI receptionist, virtual receptionist, call answering service, and appointment-support platform.

Legal operator: Greetivo is operated by Arian Shahbazian. References to Greetivo, we, us or our in these terms refer to Arian Shahbazian as the individual operating the Greetivo service. The current business contact address is 8 St James’s Square, London SW1Y 4JU.

Monthly or Pay As You GoNo minimum contractNo refunds after purchase or useThird-party AI limitation clause

1. Service scope

Greetivo provides software-based call handling and related account features that may include answering, summaries, notifications, booking-related actions, dashboards, and reporting.

2. Billing models

Greetivo offers monthly subscription plans with included minutes and a Pay As You Go option using prepaid call credit. Monthly subscriptions renew until cancelled for a future renewal. PAYG call credit does not expire and is charged at 99p for each started 5-minute call block, including another 99p for each additional started 5-minute block.

Each active Greetivo number carries a separate £2 monthly number fee. PAYG calls require at least 99p of usable credit and an active, current number fee. If a number is deactivated or the number fee is not current, calling may be unavailable while unused PAYG credit remains recorded on the billing account.

3. No refunds

To the fullest extent permitted by law, payments are non-refundable once made, including where the service has been configured, accessed, tested, or used in whole or in part, except where a refund is required by applicable law.

4. Client obligations

Provide accurate account and business information.
Use the service lawfully and appropriately for the sector involved.
Review outputs, summaries, and appointment outcomes before relying on them operationally.

5. Third-party AI and provider dependency

Greetivo depends on external providers including AI APIs, telephony networks, hosting, email, payment, and supporting infrastructure. Availability, output quality, and continuity may therefore be affected by third-party dependencies outside Greetivo’s direct control.

6. Liability limitation

To the fullest extent permitted by law, Greetivo shall not be liable for loss, damage, missed booking, missed lead, incorrect answer, or other adverse consequence arising from third-party AI dysfunction, telephony outages, routing issues, transcription errors, or client misconfiguration. Clients acknowledge that AI-assisted systems are probabilistic and not error-free.

7. Recommended operational setup

While clients may choose different diversion rules, Greetivo generally recommends diverting all calls for the strongest consistency, cleaner caller experience, and better operational visibility.