Security and Data HandlingBusiness-minded controlsSecurity is treated as an operating principle, not decorative language. Human review still mattersClients should review important outputs before acting on them. Least-friction visibilityThe platform is designed to help teams understand what happened after a call. Provider-aware architectureAI, telephony, hosting, email, and payments may involve external systems.
Trust is not a side note when businesses route calls through an AI secretary.
Greetivo is designed for businesses that want a more professional first response without losing operational control. This page explains the security posture, data-handling principles, and realistic limitations of a service that uses AI, telephony, and supporting third-party infrastructure.
Reduce avoidable exposure while keeping the service usable, commercially practical, and operationally clear.
Limit unnecessary processing and preserve accountability.
Provide a dependable answering layer businesses can configure and monitor with informed oversight.
Security principles
- Access should be limited to those who need it.
- Operational records should exist for accountability and support.
- Data should not be exposed more broadly than necessary for the service to function.
- Third-party services should be used with conscious awareness of dependency and risk boundaries.
Important boundary: third-party AI dependency
Greetivo uses third-party AI APIs and supporting infrastructure. No representation is made that every response, summary, booking action, or classification will be perfect, uninterrupted, or suitable for every use case. To the fullest extent permitted by law, Greetivo does not accept liability for losses or consequences arising from third-party AI dysfunction or inaccuracies in automated outputs.
Client-side trust also matters
Clients should protect credentials, configure their business information carefully, keep authorised access limited, and review outputs before acting on them.
Trust page
Security should strengthen confidence, not hide the limits of the technology.
That is why Greetivo speaks clearly about both: the operational value of the service and the fact that AI-assisted systems must still be used with professional oversight.