Privacy built for a modern AI secretary service, written for real UK businesses.

1. What data may be processed

• Business account, billing and contact details.
• Caller details, callback information, reasons for contact, urgency and conversational context.
• Operational records such as call outcomes, summaries, timestamps, notifications and support messages.
• Website and measurement information such as page activity, interaction events, advertising attribution information, device or browser-related measurement information and consent state where relevant to the measurement technology being used.
• If you connect Google Calendar or Microsoft 365, calendar-related information needed to support booking and availability features, including selected calendar identifiers, calendar metadata, availability information, relevant event information and connection data such as access tokens, refresh tokens, token expiry information and granted permissions.

2. How data is used

Greetivo uses data to operate the platform, answer calls, create summaries, support account management, send service communications, process billing, improve reliability and protect the service against misuse.

Website measurement data may also be used to understand website performance, user journeys, registration and checkout behaviour, campaign attribution and which parts of the public website may need improvement.

3. Google Analytics and Google Ads measurement

Greetivo uses Google measurement technology, including Google Analytics 4 and Google Ads conversion measurement. Optional Analytics and Advertising storage are controlled separately through Greetivo's cookie preferences and are denied by default until the relevant choice is allowed.

Greetivo's custom website analytics events are configured not to send visitor names, business names, email addresses, telephone numbers, passwords, registration form contents or arbitrary URL query strings as custom event data.

Paid subscription measurement may include the verified purchase value, currency and a non-customer-identifying transaction reference to improve conversion accuracy and reduce duplicate conversion reporting. Personalised advertising is disabled in Greetivo's current configuration.

4. Consent choices and measurement signals

Greetivo uses Google Consent Mode to communicate the visitor's Analytics and Advertising measurement choices. When optional storage is denied, Google measurement technology may still receive limited cookieless consent and measurement signals rather than using the corresponding optional storage.

Visitors can review or change their choices using the Cookie preferences link available in the website footer.

5. Client responsibility

Clients remain responsible for ensuring they have an appropriate basis for diverting calls, configuring their workflow and using resulting caller and operational information within their own business activities.

6. Third-party AI and infrastructure

Greetivo relies in part on third-party AI APIs, telephony providers, hosting, email, analytics, advertising measurement, payment infrastructure and optional calendar providers such as Google Calendar and Microsoft 365.

Where calendar integrations are used, Google Calendar and Microsoft 365 information is used only to support the connected booking and availability functions requested by the user, such as checking availability and creating, updating or managing appointment events.

7. Liability notice

To the fullest extent permitted by law, Greetivo does not accept liability for loss, damage, missed opportunity, incorrect answer or unsuitable automated output arising from the limitation, failure, delay or inaccuracy of third-party AI APIs or related third-party systems. Nothing here excludes liability that cannot lawfully be excluded.

8. Retention, sharing and rights

Data is retained only as long as reasonably necessary for service delivery, billing, support, security, measurement, compliance and legitimate business needs.

Greetivo does not sell personal data. Google or Microsoft calendar-related user data is not used for advertising and is used only for the connected calendar functionality disclosed in this policy and requested by the user.

Information may be shared with service providers acting on Greetivo's behalf where necessary to provide, secure, measure or support the service, or where disclosure is required by applicable law, regulation or legal process.

Greetivo uses reasonable technical and organisational measures intended to protect information, including encrypted transmission, access controls and restricted access where appropriate. Individuals may have rights such as access, correction, deletion and objection, subject to applicable law and context.