Privacy built for a modern AI secretary service, written for real UK businesses.

1. What data may be processed

• Business account, billing, and contact details.
• Caller details, callback information, reasons for contact, urgency, and conversational context.
• Operational records such as call outcomes, summaries, timestamps, notifications, and support messages.
• If you connect Google Calendar or Microsoft 365, we may process calendar-related information needed to support booking and availability features, including the selected calendar identifier, calendar metadata, availability-related information, event information necessary for appointment handling, and connection data such as access tokens, refresh tokens, token expiry details, and granted scope or permission information.

2. How data is used

Greetivo uses data to operate the platform, answer calls, create summaries, support account management, send service communications, process billing, improve reliability, and protect the service against misuse. Where a business user connects Google Calendar or Microsoft 365, Greetivo may use the connected calendar in the background for availability handling and booking operations, including creating, updating, and managing appointment events on behalf of the user in line with the product functionality requested by that user.

3. Client responsibility

Clients remain responsible for ensuring they have an appropriate legal basis for diverting calls, configuring their workflow, and using the resulting data within their own business operations.

4. Third-party AI and infrastructure

Greetivo relies in part on third-party AI APIs, telephony providers, hosting, email, analytics, payment infrastructure, and optional third-party calendar providers such as Google Calendar and Microsoft 365. Where calendar integrations are used, Google Calendar and Microsoft 365 calendar data is used only to support booking and availability features requested by the user, such as connecting the calendar, checking availability, and creating, updating, or managing calendar events within the service. Connected calendar information is not intended to be displayed publicly on the website as a full visible calendar interface unless expressly stated otherwise within the service.

5. Liability notice

To the fullest extent permitted by law, Greetivo does not accept liability for loss, damage, missed opportunity, incorrect answer, or unsuitable automated output arising from the limitation, failure, delay, or inaccuracy of third-party AI APIs or related third-party systems. Nothing here excludes liability that cannot lawfully be excluded.

6. Retention, sharing, rights

Data is retained only as long as reasonably necessary for service delivery, billing, support, security, compliance, and legitimate business needs. Greetivo does not sell personal data, including Google or Microsoft calendar-related user data, and does not use Google user data for advertising. Google Calendar and Microsoft 365 calendar data is used only for the functionality disclosed in this policy and requested by the user, such as connection management, booking operations, and availability handling. Greetivo may disclose Google user data only as necessary to provide the calendar functionality requested by the user through the service, where required by applicable law, regulation, legal process, or enforceable governmental request, and to hosting and infrastructure providers acting on Greetivo's behalf where necessary to operate and support the service. Greetivo uses reasonable technical and organisational measures to protect data, including encrypted transmission, access controls, and restricted access where appropriate. Users may disconnect a calendar integration through the service settings or revoke the app's access through their Google or Microsoft account permissions, subject to how those providers manage revocation. Individuals may have rights such as access, correction, deletion, and objection, subject to applicable law and context.