Frequently asked questions about Greetivo AI Secretary.
Clear answers about setup, call handling, appointment support, pricing, cancellation, privacy, and what happens after you create an account.
Getting started
What is Greetivo?
Greetivo is a business-focused AI secretary and AI receptionist platform designed to answer calls, capture caller details, create summaries, and support clearer business follow-up.
Who is Greetivo for?
It is particularly suitable for service-led businesses, owner-managed businesses, front-desk-heavy operations, and companies that want more professional call answering without hiring a traditional receptionist for every hour of the week.
Do I need a new phone number?
Not necessarily. Many clients keep their existing business number and divert calls to Greetivo.
Should I divert all calls or only some calls?
For the strongest consistency, Greetivo generally recommends diverting all calls. Busy-only, no-answer-only, or out-of-hours-only diversion can work, but it usually creates a more mixed caller journey.
Call handling
What can the AI secretary do on a call?
Depending on your setup, it can greet callers, collect names and callback details, understand the reason for the call, answer routine questions, capture urgency, and support appointment-related handling.
Can it take bookings?
Where booking workflows are configured, Greetivo can support appointment-related actions. Clients should review and validate important booking outcomes.
What happens if the AI does not understand something?
AI systems are not perfect. The output may be incomplete or unsuitable in some cases, and clients should review important information rather than rely on automation blindly.
Commercial terms
How does Pay As You Go work?
PAYG uses non-expiring call credit. Calls cost 99p for each started 5-minute block, with another 99p charged for each additional started 5-minute block. At least 99p of usable credit is required before a call can begin, and each active Greetivo number has a £2 monthly fee.
Is there a minimum contract?
No minimum contract term applies to the monthly plans. PAYG call credit does not expire, while the active-number fee continues monthly for as long as the Greetivo number remains active.
Can I cancel anytime?
Monthly-plan cancellation stops a future renewal. On PAYG, deactivating the number stops future active-number fees; unused PAYG call credit remains recorded on the account and is not converted into a refund.
Do you offer refunds?
No refunds are offered after purchase and/or use of the service, except where required by applicable law.
Privacy and trust
Is Greetivo responsible for every AI output?
No. Greetivo relies in part on third-party AI APIs and related infrastructure. To the fullest extent permitted by law, Greetivo does not accept liability for issues caused by third-party AI dysfunction, outages, or inaccurate automated outputs.
Is caller information stored?
Operational records such as caller details, summaries, and related account data may be stored where needed for service delivery, support, billing, security, and lawful business purposes.
Does Greetivo replace all human oversight?
No. The platform is designed to improve first response and workflow clarity, but business oversight still matters.
Still comparing options?
Review pricing, explore features, or contact Greetivo directly if you want to see how a more professional answering setup could fit your business.