After-hours coverage
Evening and weekend coverageGive callers a useful response when your normal team is no longer at the desk.
Urgency captureRecord whether the caller describes the matter as urgent so staff can prioritise follow-up appropriately.
New enquiry protectionCapture prospects who may otherwise call another provider after reaching voicemail.
Clear morning handoverStart the next working period with better information about calls received while the team was away.
Out of Hours Call Answering
Customers do not always call during office hours. Greetivo helps businesses handle incoming calls beyond their normal opening times, capture what the caller needs, and leave the team with a clearer next action.
From incoming call to a clearer next step.
With Out of Hours Call Answering, the goal is to make each call useful to both sides: the caller gets a professional response, and your team receives enough context to decide what happens next.
Calls reach Greetivo
Use call diversion to route calls outside the hours or situations you choose.
The caller explains what they need
Greetivo uses your configured information to handle the first response and capture relevant callback details.
Your team takes the next action
Staff can review the call outcome and decide what requires an immediate or next-business-day response.
Useful when answering every call yourself is not realistic.
Common situations
- Prospective customers calling after the office has closed
- Weekend enquiries for appointment-led or service businesses
- Existing customers who need to leave a clear reason for contact
- Businesses that want an organised first response without asking staff to remain on the phone all evening
Keep the workflow useful
- Configure Calls reach Greetivo and The caller explains what they need around the information your business approves.
- A common use is prospective customers calling after the office has closed.
- For Out of Hours Call Answering, business-sensitive decisions, promises, and exceptions stay under your team’s control.
- Review call outcomes and adjust the configured handling as your operation changes.
A better first response can make follow-up simpler.
Get started
Set up a more consistent way to handle incoming calls.
Choose monthly billing or Pay As You Go, configure Greetivo around your business information and Out of Hours Call Answering workflow, then divert the calls you want Greetivo to handle.