Law firms and solicitors
Answer
Provide a professional first response when fee earners or support staff cannot pick up.
Capture
Record contact details and high-level enquiry information for the firm to review.
Follow up
Give the appropriate team member a clearer starting point for returning the call.
AI Secretary for Law Firms
Legal practices depend on trust, discretion, and a composed first response. Greetivo can help capture administrative call details while legal advice, case assessment, conflict decisions, and professional judgement remain with the firm.
Give your team useful context before they call back.
For Law Firms, a useful handover starts with the facts your team actually needs before returning the call. Greetivo can be configured around those details instead of leaving you with a vague voicemail or unexplained number.
Details you can capture
- Caller name and contact number
- New or existing client status
- High-level area of enquiry
- Relevant person or department requested
- General reason for the call
- Caller-stated time sensitivity
- Preferred callback time
- Any business-approved intake details
Common call scenarios
- New client enquiries while solicitors are in meetings or court
- Existing clients asking for the appropriate team member
- General opening-hours, location, or service questions
- Calls arriving outside normal reception coverage
Keep the first response professional even when the team is busy.
For Law Firms, the aim is not simply to answer the phone. It is to give the caller a clear first response and give your team enough context to decide the right next action.
What this helps improve
- Potential clients receive a more composed first response
- Administrative details are captured before a solicitor calls back
- Calls can be handed to the right person with better context
- Legal advice and acceptance of instructions stay with qualified staff
A typical handoff
- Greetivo can capture caller name and contact number.
- It can also record new or existing client status.
- A typical call might involve new client enquiries while solicitors are in meetings or court.
- For Law Firms, the captured context goes to your team, which decides what happens next.
Greetivo is an administrative call-handling tool and does not provide legal advice. The firm remains responsible for professional obligations, client acceptance, conflicts, deadlines, and substantive legal decisions.
Useful across different working styles in this sector.
Ready to set up
Give callers a better first response without adding another full-time desk role.
Choose monthly billing or Pay As You Go, configure how your business should handle calls, and use call diversion to route calls to Greetivo.